Uber Eats is a marketplace: it brings you customers who are browsing an app, and charges a percentage of every order for it. A commission-free ordering system like AIOrders is a different tool: it lets customers who already know you order directly, so you keep the margin. Most restaurants should not quit Uber Eats overnight. They should stop paying marketplace commission on their regulars. Here is how to think about an Uber Eats alternative, with Uber's own 2026 fees.
Uber Eats' merchant pricing page offers three marketplace plans plus self-delivery, and the percentages apply to every order (Uber Eats Canada pricing, as of Oct 2026). That cost makes sense for a first order from a stranger. It makes much less sense for the tenth order from a regular who already has your menu memorised.
Why restaurants look for an Uber Eats alternative:
In British Columbia, the Food Delivery Service Fee Act limits fees for core ordering and delivery services to no more than 20% of the order value, excluding tax and tip, for platforms serving 500+ restaurants; platforms can charge more only for optional enhanced services you agree to (Government of BC, as of Oct 2026).
For the full breakdown, see Uber Eats fees for restaurants.
| Feature | AIOrders | Uber Eats |
|---|---|---|
| Monthly price | Flat-monthly plan with 0% order fees; entry plan adds a per-order fee (see pricing) | $0 monthly; fees are a % of each order |
| Per-order fees | No commission on the flat-monthly plan; Uber Direct delivery billed per delivery | CA: 20% / 25% / 30% delivery, 10% pickup; US: 20% / 25% / 30%, 7% pickup |
| Commission | 0% on direct orders | Yes, 15–30% depending on plan |
| QR ordering | Yes, Smart QR table ordering | Not applicable (marketplace app) |
| Website | AI website builder included | Webshop (CA 2.9%; US 2.5% + $0.29 per order) |
| SEO | AI SEO and Google listings included | Not applicable |
| Review automation | Voice of Guest, included | Not listed |
| Loyalty | Included | Uber One membership (Uber-owned) |
| AI phone | Optional add-on | Not listed |
| Contract | Cancel anytime; money-back guarantee, see pricing | Plan-based; see their pricing page |
| Canada / USA | Vancouver-based; serves restaurants in Canada and the USA | Both |
| POS | Not a POS; Order Hub syncs to Square, Clover, Toast | Not a POS |
"Not listed" means we could not find it on the competitor's public pricing page when we checked. It may still exist as an add-on, so ask their sales team.
The AIOrders model is simple: a flat-monthly plan with 0% order fees (see pricing; the entry plan adds a per-order fee), instead of a percentage of each order (aiorders.io, as of Oct 2026). On that plan you keep every dollar of every direct order, minus payment processing.
Uber Eats is better for reaching new customers. If you are a new restaurant, a ghost kitchen, or in a neighbourhood where people default to the app, Uber Eats delivers demand you cannot easily create yourself, plus a huge courier network and Uber One members. For many restaurants, it is worth the fee on first orders.
AIOrders is better for repeat customers. Use bag inserts and QR codes to invite Uber Eats customers to order direct next time, and keep the commission.
Import your menu with the free Menu Import tool (PDF, photos, your website or a delivery-app link; nothing is published until you review it), check modifiers and prices, then point your website and Google "Order Online" links to the new page. Run Uber Eats and AIOrders side by side for a few weeks; move regulars over with a bag insert or QR code that rewards ordering direct. The migration checklist has the full steps.
AIOrders reports that Vancouver Pizza Heaven, a take-out pizza shop in Vancouver, BC, saw +$91K in additional sales with zero ads, a +40% boost in repeat orders, and a Google rating that went from 4.1 to 4.8 after moving to direct ordering (case study). Results depend on your market and effort.
Next step: plug your monthly delivery sales into the calculator and compare the result with a flat monthly fee (see pricing).
Uber Eats Canada lists 20% (Lite), 25% (Plus) and 30% (Premium) delivery fees, a 10% pickup fee with validated in-store pricing, and 15% for self-delivery (Uber Eats, as of Oct 2026).
For marketplace discovery, the alternatives are DoorDash, SkipTheDishes (Canada) and Grubhub (US). For commission-free direct orders, a flat-fee system like AIOrders is the alternative.
Yes. Uber Direct delivers orders from your own website or app; in the US it starts at $7.99 per delivery (Uber, as of Oct 2026). AIOrders integrates Uber Direct (AIOrders, as of Oct 2026).
In BC, core delivery-platform fees are capped at 20% of the order value, excluding tax and tip. Elsewhere, check your local rules.
AIOrders offers a flat-monthly plan with 0% order fees, one subscription instead of a percentage of each order; its entry plan adds a per-order fee (see pricing). The AI Calling Receptionist is an optional add-on.