When someone searches your restaurant's name on Google or Maps, the "Order online" button is often the first thing they tap. If it sends them to Uber Eats or DoorDash, you pay commission on a customer who was already looking for you. If it sends them to your own ordering page, you keep the order.
Here's how Google's ordering options work, how to add your own link and make it preferred, and how to remove providers you don't want.
Google says you can manage how customers place pickup and delivery orders through your Business Profile, including adding third-party providers and custom ordering links, setting a preferred provider, and removing specific providers (Google Business Profile Help, as of Oct 2026).
Two details matter:
That's why many owners find delivery apps on their Google profile they never added.
Delivery apps charge commission on orders that come through them. Uber Eats Canada lists 20–30% on delivery (Uber Eats); DoorDash US lists 15–30% (DoorDash), both as of Oct 2026. A guest who searched your name on Google is your customer, not the app's. Sending them to commission-free direct ordering keeps that margin and gives you their contact details.
You need a page where guests can order and pay on your own domain, for example yourrestaurant.com/order. Options range from free plans to flat monthly platforms. See commission-free online ordering explained.
Per Google's help article:
Google warns: "If you turn off 'Accept orders on your profile,' any third-party order options and links you add are hidden from your Business Profile."
Google notes you can't turn pickup or delivery on for a provider that doesn't offer it. If your direct ordering includes delivery (for example through Uber Direct), set it as preferred for delivery too.
Google says: "Once a business makes a request, providers must remove third-party links from a profile within 5 business days." If a provider doesn't, you can report a violation through the same help page.
Think before removing apps you're actively using for discovery. Setting your own link as preferred is often enough.
Google also supports ordering partners that integrate directly: "To integrate with Order with Google please see our developer documentation." For most restaurants, a custom link to your own ordering page is simplest and works in both the US and other regions.
Give it a month, then check:
AIOrders' listings service sets up and optimizes profiles on Google, Yelp, TripAdvisor and other platforms (aiorders.io/solutions/listings, as of Oct 2026), and its online ordering gives you a 0% commission ordering link with Uber Direct delivery. Pricing: a flat-monthly plan with 0% order fees, or a lower-cost entry plan with a per-order fee. Pair the Google link with QR code ordering in-store and get more direct orders from regulars.
Comparing platforms? See best online ordering system for restaurants or use the calculator.
About AIOrders: a commission-free online ordering and restaurant marketing platform based in Vancouver, BC, serving restaurants in Canada and the USA. Pricing: a flat-monthly plan with 0% order fees, or a lower-cost entry plan with a per-order fee.
Go to your Business Profile, select Food ordering, turn on Accept orders on your profile, select Add a link, enter your ordering URL, then Set as preferred for pickup and/or delivery and save.
Google automatically lists third-party providers that state they have an authorized relationship with your business (as of Oct 2026).
In Food ordering, select the provider and choose Remove link. Google says providers must remove links within 5 business days of a request.
Google's help article doesn't list a fee for adding your own link. Your ordering provider's fees still apply.
It depends on region. Google says some regions show options under "Order online," while others show "Place an order" links separately.