Reputation Manager — Reviews & guest sentiment

Turns happy guests into 5-star Google reviews and routes complaints privately.

Reviews drive search ranking and trust. Your Reputation Manager texts every guest after their visit, routes 4–5 star feedback to Google and 1–3 star feedback privately to you — before it becomes a public review.

What they do

• Texts every guest after their order or visit for honest feedback
• 4–5 ★ feedback is pushed to leave a public Google review
• 1–3 ★ feedback is routed privately to the owner with full guest context
• AI auto-responds to every Google review in your brand voice
• Tracks sentiment by dish, server, time of day, and channel
• Monthly reputation report with review velocity, average rating, and themes